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Part-Time Technician

--Virtualware Solutions LLC--

Technician Requirements VIRTUALWARE SOLUTIONS shall ensure that all technicians meet and/or exceed the following requirements:

 Required skillets and experience of dispatched technicians

o At least two to three (2-3) years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or client security compliance requirements

o Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications

o Experience on WindowsOS laptops/desktops, Apple iMAC & Linux devices o Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under remote instruction-based guidance

o Ability to lift/move computer equipment weighing up to 50 pounds o Skilled in desk side support and PC break-fix including basic administration of Windows OS and MAC OS

o Some knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP

o Able to provide smart hands support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, etc.

o Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting in order to assist in resolving issues related to end-user network cabling

o Preferably with an associate degree in electronics and/or CompTIA A+ Certification. o Knowledge and experience with case/ticketing tools (i.e ServiceNow, Remedy, etc.)

Non-Technical

o Good customer management skills o Ability to work with deadlines and complete tasks on time

o Good oral and written communication skills o Able to interact and work with customers at different levels

o Self-driven and results-oriented

o Passionate about the work

o Local language knowledge is preferred