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Field Support Engineer

--Virtualware Solutions LLC--

Be part of VWS Team


Job Description:

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality.
You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
As an IT Technician, you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess great problem-solving ability in order to fix issues and ensure functionality.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities include:
• Provide technical assistance with computer hardware and software
• Perform hardware and software installations, configurations and updates as needed
• Maintaining and repairing technological equipment (e.g. routers) or peripheral devices
• Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs, etc.)
• Installing, Troubleshooting IoT Devices for Commercial and Residential (Smart Home/Office Devices)
• A/V Installation and Troubleshooting for Homes and Residential.
• Support Customer Remotely or Onsite.
• Resolve technical issues in a timely manner using available resources within the company
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
• Perform regular upgrades to ensure systems remain updated
• Troubleshoot system failures or bugs and provide solutions to restore functionality
• Assist in implementation projects for A/V, Access Control, CCTV, or any other implementations where required.

Requirements:
• Proven experience as an IT Technician or similar role
• Experience with LAN/WAN networks
• Thorough knowledge of computer systems and IT components
• Good knowledge of internet security and data privacy principles
• Excellent troubleshooting skills and problem-solving skills
• Very good communication abilities
• Outstanding organizational and time-management skills
• In-depth understanding of diverse computer systems and networks
• Optional: Degree or certifications in Computer Science, Engineering or relevant field
• Optional: Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
• Must be based in Austin area